The Essence

Behind Us

We are currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Market Competitive Salary

• IPD and OPD

• Bonus

• Paid Leaves

Softvira is looking for a professional Video Editor with advanced expertise in Adobe After Effects and other video editing tools. The ideal candidate should be capable of producing engaging, polished video content for a range of platforms, from promotional clips and social media reels to full-length explainers and animated visuals.

Responsibilities:

• Edit raw footage into impactful, visually engaging videos.

• Create animations, transitions, and motion graphics using After Effects.

• Collaborate with the creative and marketing teams to develop video concepts.

• Ensure consistency in branding, tone, and quality across all videos.

• Handle multiple projects while meeting tight deadlines.

• Optimize videos for web, mobile, and social media platforms.

Requirements:

• Bachelor’s degree in Media Production, Film, Animation, or related field.

• 2+ years of professional experience in video editing (showreel/portfolio required).

• Expertise in Adobe After Effects, Premiere Pro, and related editing software.

• Strong visual storytelling and creative direction skills.

• Bonus Skills (Preferred):

• Experience with sound design, color grading, and audio syncing.

• Familiarity with other tools like Final Cut Pro, DaVinci Resolve, etc.

• Basic knowledge of motion design trends and social video best practices + Ai generated videos.

Shift Timing:

10 AM – 7 PM