The Essence

Behind Us

We is currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

We are looking for a highly motivated Software Quality Assurance (SQA) Intern to join our QA team. As an SQA intern, you will work closely with the development and QA teams to ensure the quality and functionality of our software products.

Responsibilities:

• Collaborate with the QA team to design and execute test cases for various software applications.

• Assist in functional, regression, integration, and performance testing of software.

• Identify, document, and report bugs and issues using issue tracking tools (e.g., Jira).

• Perform manual testing on different platforms (web, mobile, desktop).

• Develop and maintain test documentation, including test plans, test cases, and test scripts. Work with the development team to understand the software requirements and ensure test coverage.

• Participate in daily stand-ups, sprint planning, and retrospective meetings.

• Learn and assist in the automation of test cases (if applicable).

• Contribute to improving the overall QA process and recommend improvements.

Requirements:

• Recently completed a degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Basic understanding of software development and testing life cycles.

• Knowledge of common software testing methodologies and processes.

• Familiarity with issue tracking tools (e.g., Jira, Bugzilla) is a plus.

• Strong analytical and problem-solving skills. Excellent attention to detail.

• Ability to work both independently and as part of a team.

• Good communication and documentation skills. Eagerness to learn and adapt in a fast-paced environment.