The Essence

Behind Us

We are currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Market Competitive Salary

• IPD and OPD

• Bonus

• Paid Leaves

We are currently seeking a skilled Microsoft Dynamics 365 Developer to design, implement, and customize Dynamics 365 solutions to meet business needs. If you have expertise in D365 CE (Customer Engagement), D365 F&O (Finance and Operations), or D365 BC (Business Central) and a passion for developing innovative solutions, we want to hear from you!

Responsibilities:

• Design, develop, and implement Microsoft Dynamics 365 solutions, including custom workflows, plugins, and integrations.

• Configure Dynamics 365 modules, forms, entities, and security roles to align with business requirements.

• Integrate Dynamics 365 with external applications using Power Automate, Azure Functions, API services, and third-party tools.

• Optimize system performance by troubleshooting and resolving application issues.

• Perform data migration from legacy systems to D365 using SSIS, KingswaySoft, Power BI, or Data Export Services.

• Utilize Power Apps, Power Automate, Power BI, and Dataverse to enhance functionalities.

• Create detailed technical and functional documentation, including system architecture, workflows, and deployment guides.

• Conduct system testing, bug fixes, and provide ongoing support to ensure system stability.

• Collaborate with business analysts, stakeholders, and cross-functional teams to define and implement D365 solutions.

Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field.

• 5+ years of experience in Microsoft Dynamics 365 development.

• Technical Proficiency:

• Proficient in C#, .NET, JavaScript, and TypeScript for Dynamics 365 custom development.

• Experience with Power Platform (PowerApps, Power Automate, Power BI).

• Strong knowledge of Dataverse (Common Data Service - CDS), SQL Server, and FetchXML.

• Experience with Azure DevOps, Git, and CI/CD pipelines for deployments.

• Familiarity with RESTful APIs, SOAP services, OData, and Webhooks.

• Preferred but Not Required:

• Microsoft Certified: Power Platform + Dynamics 365 Developer Associate

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

• Microsoft Certified: Azure Developer Associate

• Preferred Qualifications:

• Experience with D365 Finance & Operations (F&O) or Business Central (BC).

• Knowledge of Microsoft SharePoint, Azure Logic Apps, and AI Builder.

• Familiarity with ERP and CRM best practices.

• Familiarity with C#, .NET, JavaScript, Liquid, Power Fx, SQL, Fetch XML.