The Essence

Behind Us

We are currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Market Competitive Salary

• IPD and OPD

• Bonus

• Paid Leaves

We are seeking a talented Power BI Developer with a strong background in data analytics and business intelligence. The ideal candidate should have hands-on experience designing, developing, and optimizing Power BI reports and dashboards for diverse business needs. With expertise in DAX, SQL, and Power Query, the successful candidate will play a key role in transforming complex data into actionable insights and contributing to global projects. If you’re passionate about data visualization and driving business improvements through data, we want to hear from you!

Responsibilities:

• Collaborate with stakeholders to understand business requirements and design effective BI solutions.

• Develop, publish, and customize Power BI reports and dashboards designed for a range of audiences.

• Utilize best practices for data modeling, reporting, and visualization to create high-quality analytical products.

• Create DAX queries and measures to enhance data analytics capabilities.

• Ensure performance tuning for data models and reports for optimal user experience.

• Maintain and manage existing Power BI reports and dashboards.

• Conduct data validation and diagnostics to ensure accuracy and integrity of the reports.

• Participate in business analysis and provide insights that drive continuous improvement initiatives.

• Stay current with industry trends and best practices in BI development and data analytics.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, Data Science, or a related discipline.

• Demonstrated experience as a Power BI Developer or in a comparable role within data analytics.

• Proficiency in Python, JavaScript, and SQL is essential.

• Strong command of Power BI, including DAX, Power Query, and best practices in data visualization.

• Experience in working with databases and utilizing SQL for data querying and manipulation.

• Understanding of data warehousing concepts and ETL processes.

• Familiarity with data analysis and business intelligence principles.

• Exceptional problem-solving skills and meticulous attention to detail.

• Excellent communication and interpersonal abilities for effective teamwork.

• Capability to manage multiple projects and adhere to tight deadlines.

• Experience with Microsoft Azure and cloud services is an added advantage.

• Proficiency in Azure, Data lake etc.

Benefits:

• Market Competitive Salary

• IPD and OPD

• Bonus

• Paid Leaves