The Essence

Behind Us

We is currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

We are seeking a skilled Social Media Executive with at least 2 years of experience in a reputable company, demonstrating the ability to effectively manage social media strategies and campaigns for multiple clients (3-4) concurrently. The ideal candidate should excel in content creation (videos and photos), Social Media Optimization (SMO), and social media management across platforms including Facebook, Instagram, LinkedIn, Twitter, Threads, Pinterest, Snapchat, TikTok, and YouTube.

Responsibilities:

• Develop and manage monthly social media calendars

• Create and schedule engaging posts and stories across all platforms.

• Drive social media engagement through creative and strategic content.

• Perform YouTube-specific tasks such as tag research, keyword optimization, and video performance analysis.

• Utilize tools like TubeBuddy to optimize YouTube content and channel performance.

• Use tools like CapCut for video editing and content creation.

• Prepare monthly reports with KPIs and performance analysis.

• Prepare social media proposals using PowerPoint and create performance reports in Excel.

Requirements:

• Bachelor’s degree in a relevant field or O/A Levels with equivalent experience.

• Proven experience in handling social media campaigns for multiple clients simultaneously.

• Strong portfolio showcasing expertise in content creation and social media strategy.

• Knowledge of YouTube SEO, tag research, and tools like TubeBuddy.

• Proficiency in MS Office, specifically PowerPoint for proposals and Excel for reports.

• Proficiency in tools and platforms mentioned above.

• Excellent communication and organizational skills.